Frequently asked questions
Questions and Answers
Deliveries outside of the following postcode areas: DY / WV / WS / B / WR will be trade orders only.
Unfortunately, we are unable to offer Saturday collections. You can collect you order Monday-Friday: 8am - 12pm, 1pm - 3.30pm & 4pm - 5pm.
At the moment we are not taking on any new stockists, but please let us have your details and we will advise when we are able to.
We do not offer credit terms.
You can pay in several ways; card, cash, secure link or bank transfer.
All orders with the exception of trade customers need to be paid for at checkout.
You cannot return food simply because your dog does not like it.
You need to advise us within 24 hours and we will replace / refund the food. This will be dealt with on a case by case basis.
See our terms and conditions for further details.